Seagate Software Crystal Reports 8.5

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Seagate Software, Inc. – Shareware – Windows

Overview

Crystal Reports for Simply Accounting is a Shareware software in the category Education developed by Seagate Software, Inc..

The latest version of Crystal Reports for Simply Accounting is 8.5.0.2170, released on 02/18/2008. It was initially added to our database on 10/29/2007.

Crystal Reports for Simply Accounting runs on the following operating systems: Windows.

Crystal Reports for Simply Accounting has not been rated by our users yet.

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Symptom

After installing Crystal Reports 8.5, the Online Help fails to launch in the Crystal Reports Designer after clicking the Help menu, and then clicking Crystal Reports Help. The same behavior also occurs when pressing the F1 key.

Resolution

This behavior occurs when Crystal Reports 8.5 is installed on any computer with Microsoft Internet Explorer (IE) 6.0 installed. This is a known issue and has been tracked with the Track ID ADAPT00045801.

To work around this issue, install the Crystal Reports 8.5 help file and then modify a registry subkey.

Install the Crystal Reports 8.5 help file

---------------------------------------------

If you do not have your Crystal Reports 8.5 CD available, complete these steps:

  1. Download the file cr85_help_file.zip from the support site.
  2. Extract the crw.chm file to the C:Program FilesSeagate SoftwareCrystal ReportsHelpEn folder.
  3. Proceed to the next section - Modify registry subkey.

If you do have your Crystal Reports 8.5 CD availalble, complete these steps:

  1. Click Start > Control Panel > Add/Remove Programs.
  2. Click Crystal Reports from the list of installed programs.
  3. In Windows 2000/XP, click the Change button. In Windows 9x/ME, click the Add/Remove button. The Crystal Reports Setup dialog box appears.
  4. Click the Add/Remove button. Expand Crystal Reports Programs in the Select Feature dialog. Expand Help.
  5. Click Compiled HTML Format (*.chm) > Entire feature will be unavailable.
  6. Click HTML > Entire feature will be unavailable.
  7. In the Crystal Reports Setup dialog box, click Next > Next > Finish.
  8. Repeat steps 2 through 4.
  9. Click Compiled HTML Format (*.chm) > Entire Feature will be installed on local hard drive.
  10. Click Next > Next to run the installation.
Test the help files now. If they are still not available, proceed to the next section.

Modify registry subkey

WARNING:

The following resolution involves editing the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall the Windows operating system. Use Registry Editor at your own risk.

INFORMATION:

View the 'Changing Keys And Values' online Help topic in Registry Editor (Regedit.exe).

NOTE:

It is strongly advised that you make a backup copy of the registry files (System.dat and User.dat on Win9x computers) before you edit the registry.

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  1. Click Start > Run.
  2. Type 'regedit' in the Run dialog box. Click OK. The Registry Editor appears.
  3. Expand this registry sub key: HKey_Local_Machine | Software | Seagate Software | Crystal Reports | Help.
  4. Expand the subkey that is named after your respective language code. For example, for English, the subkey is named 'En' and for French, the subkey is named 'Fr'.

NOTE:

If this subkey does not exist, manually create it.
Create a key called 'Help' in HKey_Local_Machine | Software | Seagate Software | Crystal Reports
Create a stringvalue called 'BaseName' with a value of 'crw'
Create another stringvalue called 'En' value 'C:ProgramSeagate SoftwareCrystal ReportsHelpEn'
Create a regdword named 'Format' with a value of '2'

5. If the registry subkey in step 4 is

' C:Program FilesSeagate SoftwareCrystal ReportsHelp<your language code>, then set the value for the 'Format' registry entry to '0x00000002 (2)',

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else if it is

' C:Program FilesSeagate SoftwareCrystal ReportsHelp<your language code>HTML, then set the value for the 'Format' registry entry to '0x00000003 (3)'.

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6. Exit the Registry Editor.

The Online Help is now available from either the Help menu or the F1 key.

See Also

For more information, please refer to Note 1213587.

Seagate

The Online Help file (Crw.chm) uses certain web components from IE. Crystal Reports 8.5 was developed and released prior to the release of IE 6.0 and the Online Help does not correctly recognize this version of IE during the initial install.

Keywords

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HELP F1 ONLINE INTERNET EXPLORER 6 INSTALL REINSTALL ON LINE IE CR ON-LINE Crystal Reports Installation Online Help , c2010291 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Bug Filed

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